The Permanent Secretary, Ministry of Solid Minerals Development, Mr.Faruk Yabo, has charged staff of the ministry to renew their commitment to efficient and quality service delivery to Nigerians.
Speaking in Abuja at the opening ceremony of the 2025 Customer Service Week, themed “Mission: Possible,” Yabo who was represented by the Director of Human Resource Management, Mrs. Ijeoma Idika described the celebration as an opportunity for public servants to reflect on how well they serve citizens.
He emphasized that the nation’s progress depends on individual dedication within the civil service, noting that inefficiency in governance often begins with personal lapses.
“Whenever we say Nigeria is not working, we must ask ourselves who makes up Nigeria. Every ministry, department, and agency represents a part of the system. When any of them fails, we all fail,” he stated.
The Permanent Secretary urged officers to handle assignments promptly and with enthusiasm, stressing that “excellence is achieved by doing what is right, at the right time, and with the right attitude.”
He further called for teamwork and a renewed spirit of service, adding that every interaction with citizens should reflect empathy, professionalism, and dedication.
Also speaking, the Permanent Secretary, Ministry of Steel Development, Dr. Chris Osa Isokpunwu, represented by Mr. Ime Ekrikpo, commended the initiative and said the theme encourages civil servants to see possibilities where others see obstacles.
“Our mission is to make service excellence a way of life, not a one-off event — and indeed, it is possible,” he stated.
In her goodwill message, the representative of the Acting National Coordinator of SERVICOM, Mrs. Lucy Zach-Ukoh, advised the ministry staff to remain consistent, collaborative, and solution-oriented.
“Every problem has a solution. Stay consistent, work together, and turn challenges into opportunities,” she said.
Earlier, the Acting Director of Reforms, Mr. Salisu Attah, commended the staff for their dedication and reaffirmed the ministry’s collaboration with SERVICOM in promoting efficiency and accountability.
He urged officers to stay focused and work collectively, emphasizing that no challenge is insurmountable through teamwork and commitment.
